Customer Feedback
We ask all attendees on our courses to complete a questionnaire upon completion enabling us to monitor and improve the courses where possible. Original copies of completed questionnaires are available to be viewed at our office in Stoke-on-Trent. Below are some of the comments that we have received
It is clear that feedback plays an important role in monitoring and evaluating services and I reviewed a large number of feedback questionnaires and analyses which confirmed that you collect feedback and all showed high levels of satisfaction.
Extract from Matrix Assessment Report
We appreciate the importance of receiving customer feedback and also acting upon what people say so that our courses remain of the highest standard and meet customer needs. Due to the feedback we have received we have improved training bays and tools, we have added new courses and modified the content of other courses.
The course was well planned out and very interesting. I gained the skills and confidence to plaster.
Mr Coomer, Newcastle, Plastering
I feel that I have learned a valuable new skill which will help me in my own home. I will recommend this course because it has really increased my confidence and I have enjoyed myself.
Ms Beckett-Davies, Staffordshire, Plastering
I am fully confident in my skills since starting from scratch - the course was well instructed and 100% hands on. It was a great course and would definitely recommend it to others and would do another course in another area e.g. bricklaying.
Mr Fairs, Stoke-On-Trent, Plastering
Thought the tutor was very approachable and knowledgeable about the subject taught. Very helpful in overcoming problems and building confidence. Found the course very enjoyable and will miss it now I've finished.
Sheila Nunn, Derbyshire, Plastering Course
Before the course I had no positive thought that I would be able to plaster to a 'reasonable' standard. I feel that I can now achieve my goal of plastering my property confidently.
Mr Cartwright, Staffordshire, Plastering course
Good coverage of all aspects of basic plastering. I could not believe that after 5 days I can skim a wall, skim a ceiling and make good holes, to a high standard.
Mr Willimason, Plastering
My whole house requires plastering after completing this course, I feel very confident to plaster my house to a good standard. Very experienced tutor who puts things across so they are easy to understand. Whenever you have a question or need him to check anything he was always available. Excellent course, didn’t think I would be able to plaster but now I feel very confident.
Mr Toft, Stoke-on-Trent, Plastering course
Having 2 kitchen studios it was very valuable in fully understanding the plastering jobs we undertake on a weekly basis. I did not think at the start of the week I could get plaster on the walls, never mind plaster a room. Thank you to the tutor for a very enjoyable and informative week.
Mr Jones, Plastering
I learned a lot in one week - it's amazing what you can achieve having the right help. All tools were provided with plenty of them so no need to share. You also had your own tools to take away with you. The info which the tutor told was clear and helpful. I think the course was very good in every way. The layout of the place was excellent, tutors are polite and always on hand to help. I would attend another course knowing what you achieve.
Mr Beardmore, Plastering
I found this course to be just what I needed to obtain these skills very helpful for my needs. The tutor never stopped teaching and advising all week - very good. I couldn't fault this course. It is very good in my estimation. Thank you.
Mr Colclough, Plastering
I'm a person with low confidence and after attending grew in confidence and feel much better in myself. I will definitely recommend this course to others.
Mr Bromfield, Plastering
First rate course, I have learnt to plaster. Everyday was a full day of excellent content. Would definitely recommend the course, it was excellent. Well worth the money
Mr G Whittaker, Plastering
An excellent course that was very valuable. Very good in depth training and good teachers. I would definitely recommend it.
Mr Hallam, Plastering
The course has given me the confidence to tackle plastering jobs both at home and for family and friends. Learned so much in a short period of time. Pace of the course was excellent. Excellent course with a brilliant tutor throughout. Would recommend to others.
Mr Lee, Nantwich, Plastering
Cannot fault the tutor - outstanding knowledge. The course exceeded my expectations - I thought it was a gimmick on the net and in the paper but turned out to be well worth it.
Mr Jootton, Stoke-On-Trent, Plastering
Learned an unbelievable amount in 2 weeks. 2 weeks was perfect - got all the basics. Week 2 put it all together.
Mr Woolloff, Leek, Plastering
An invaluable course to DIY or anyone wanting go into their own business. Great course, excellent instructor.
Mr Hopkin, Stoke-On-Trent, Plastering
The course was well structured and aimed at the right level for the complete novice. The time was just right and I gained a vast amount of hands on knowledge in just 5 days. I will definitely recommend this course - well planned.
Mr Hutchinson, Stafford, Plastering
Having watched someone else doing plastering the wrong way, the course taught me how to actually properly do the job. The tutor had full knowledge and some tricks of the trade.
Mr Parkinson, Stoke-On-Trent, Plastering
The course considerably increased my understanding of the subject - I've been doing it wrong for 30 years! I am pleased with my progression. The theory and practice come together very well.
Mr James, Staffordshire, Plastering
Good class group. I feel confident and my plumbing knowledge has improved. Good course
Ms Bradshaw, Plumbing
This course was a valuable investment of my time because I know nothing about plumbing and I prefer to learn in a practical way. The course content was excellent for the basic plumbing - the course covered all you need to know. I have looked into quite a few courses which all seemed expensive or theory orientated.
Mr Halvey, Burton-On-Trent, Plumbing
I could complete the required tasks without being rushed. Very informative. I feel confident to complete a plumbing job because I've taught the right way to it with greater ease. I will definitely recommend this course to others.
Mr Newbon, Plumbing
The course taught me the basics of plumbing. I am confident to do these skills at home and for friends. The tutor is a credit to Construction Skills College Ltd. He is a very friendly man who always checked on you and helped you. I will recommend the plumbing course, especially because of the price it costs now for a professional.
Mr Scarratt, Stoke-On-Trent, Plumbing
Very good course. I've been taught a lot in one week. Very good investment. Very good instruction. If you wanted to know something, nothing was too much trouble for the instructor. Highly recommendable
Mr Wilkes, Staffordshire, Plumbing
I found the course to by really good, picking up a lot of useful tips and ideas. I didn't know anything about plumbing before this course so my understanding has been increased considerably. I feel a lot more confident now after attending the course.
Mr Brayford, Plumbing
I found the course very helpful. There were a lot of areas covered and I was pleased with the helpfulness of the tutor we had. We were kept busy at all times. The course is hands on so it's good experience actually doing it rather than just reading about it.
Mr Sheldon, Plumbing
I learned how to fit a bathroom, bend pipes, solder and use speed fit. If anybody was interested in plumbing I would advise them to come to this course.
Mr Wemyss, Stoke-On-Trent, Plumbing
I found the course spot on. As somebody who questions everything, and having to be shown things at least twice, I came out of the course knowing enough to give me confidence. I like the fact we were allowed to make mistakes therefore important facts were firmly pushed home.
Mr James, Plumbing
Plumbing is something I've never done before and will use it to expand my business. Any questions or instructions were given clearly and the tutor always took his time to make sure I would understand. I had no idea what to expect but the course covered more than I thought.
Mr Jones, Herefordshire, Plumbing
I looked at fitting a bathroom suite at home and also some friends have asked me to do theirs so now I have a good understanding of the basic skills. I enjoyed the entire course. It was worth the cost.
Mr Green, West Midlands, Plumbing
I have gained a good knowledge of plumbing. From not knowing anything about plumbing to being able to fit a bathroom suite is a considerable increase of my understanding of the subject. The tutor was around to help if we needed it. The course is well worth attending even if just doing your own domestic plumbing. I have really enjoyed this course and I would recommend it to anyone.
Mr McMullen, Staffordshire, Plumbing
I learned new skills and will help in my current role at work. Every day problems can be solved easily without the need of calling professionals. The course was in depth and I have every confidence doing everything we covered.
Mr Dyas, Stoke-On-Trent, Plumbing
Every minute of the week was filled with activities / information – so much information provided therefore I am confident to do a tiling job.The level of knowledge of the course tutor was excellent, he was very approachable and very good at explaining clearly and concisely, very patient and encouraging, he was constantly walking about watching, supporting as we worked. I would definitely recommend this course to others – very thorough, rewarding and a relaxed atmosphere.
Mrs Cheeseman, Crewe, Wall and Floor Tiling Course
Having attended many courses throughout my working life I feel this is the best one I have attended.
Mr Martin, Shropshire, Wall and Floor Tiling Course
The methods that this course has shown are priceless and the tutor was very helpful, polite and patient. The course content was excellent because during the week it broke down all the vital aspects concerning wall and floor tiling. I feel more confident because I was mainly worried about setting up and this course has shown me excellent ways and methods to do this. I've already recommended the course because I think it's a brilliant training centre and I will be coming back myself.
Mr Hyams, Nottingham, Tiling
The course was very informative and enjoyable. The tutor made it very easy to understand and explained things superbly. Well worth attending. The methods taught were excellent. Knowing the techniques required to do this job is vital to success and I now feel well prepared to take this forward. I would thoroughly endorse the course.
Mr Flanagan, Staffordshire, Tiling
You can learn more than the basics and get to down to tiling quickly. The methods used are easy to apply. Before this course I had never tiled before and now I have seen what I am capable of. I k now people who are out of work and want to learn a trade and this is better than college. I didn't think I would be able to produce what I have just after a week.
Mr Pickerill, Staffordshire, Tiling
Excellent training - before the course I had never put a tile on a wall or floor and I'm now confident of tiling to a high standard.
Mr Murray, Cheshire, Tiling
Went into deep detail which was easy to understand. Thank you for teaching me a fine art. The tutor is excellent and I have enjoyed the course immensely.
Mr Meir, Stoke-On-Trent, Tiling
The course was a very valuable investment of my time because I actually hope to this professionally. The course content was excellent as it was mostly hands on - not classroom based. The tutor did not mind how many times you asked the same question - he always made sure that you understood. I would recommend this course because it is so hands on - you get to do everything yourself - hardly any classroom training. I would consider other courses with this training company.
Ms Fergusson, Buckinghamshire, Tiling
I now feel very confident in all aspects of doing wall and floor tiling. Each day was well planned and totally hands on. It covered all the basics in a very professional manner. You tell the tutor was a time served tradesman with many years of practical experience under his belt. I will definitely recommend it, it must be the best tiling course around.
Mr Whittaker, Tiling
All aspects of tiling was covered, I learnt a trade in a week which speaks for itself. Nothing was ever too much trouble to explain again for the tutor. I feel as confident as I could without achieving true life experience
Mr Sherratt, Tilling
The course was very useful and I will tile my own house, my mum's and aunt's. I will get the money back tenfold. Everything we threw at the tutor, he knew. The best £400 you'll ever spend. It is a good course because the tutor made it excellent and an enjoyable time.
Mr Ismail, Stoke-On-Trent, Tiling
The course taught me the correct ways of setting up to complete jobs successfully and with confidence. From the first day the tutor made us feel relaxed with him and the work we would be carrying out. He never loses his cool which is of utmost importance in keeping the team spirit. Thanks to all involved, I'll be back!
Mr Vorrias, Leicestershire, Tiling
I have really enjoyed the course and would recommend it to both male and female friends. I never expected to achieve as much as I have.
Ms Rollings, Bristol, Tiling
Everything was explained fully and anything I wasn't sure about was explained again. Good value for money and fantastic place in general to learn.
Mr Rhodes, Stoke-On-Trent, Tiling
Very informative and the tutor was very good. I feel a lot more confident than I ever thought I would. I would recommend this course to my friends. Very good, didn't expect to learn as much as I did.
Mr Pugh, Stoke-On-Trent, Tiling
I have learned a lot and I am coming back to do another course hopefully. I came in with no knowledge and I can walk away very confident that I can pursue this as a career and I would like to. The tutor always had the right answer and made it easy to understand the reasons for it.
Mr Carroll, Stoke-On-Trent, Tiling
I've done DIY tiling jobs previous to coming on the course but after listening to the tutor on how to set out and mark it, it's so much easier. The course covers every aspect of tiling, the hiccups you encounter and how to cope with correcting them. Good value for money, very helpful, puts you at ease. I'm looking forward to completing other course. I am going to.
Mr Grand, Stoke-On-Trent, Tiling
Good skills learned, how to use tools, what tools to use, what to do when we hit a problem. I didn't know about tiling but feel quite happy to tackle a tiling job. Excellent tutor - gave different outcomes to different situations. I enjoyed the week and am looking forward to next week on the Plumbing Course.
Mr Edwards, Staffordshire, Tiling
I have enjoyed the course and the tutor was excellent. It was a small group and the tutor had time for each person. The course was very good and I'll definitely recommend it.
Mr Charlesworth, Stoke-On-Trent, Tiling
Gives you a very good understanding of the principles and practical side of tiling. I didn't feel as though I was rushed to do anything or waiting around for something to do.
Mrs Beckett-Davies, Staffordshire, Tiling
I feel have taken on board more than I expected. I will walk away feeling confident to do anything I have learned on this course. I already have recommended this course.
Mr McMonagle, Nottingham, Tiling
The course fined tuned the bit of knowledge I had about kitchen fitting. I had a considerable increase in my understanding of the subject because some things I had not done before and other bits were explained better in detail. The tutor went into detail when he explained things.
Mr Scanlon, Kitchen Fitting
I was a very good time for me. I learned a lot of things which I didn't know and have never done kitchen fitting before. I will definitely recommend the course.
Mr Gill, Kitchen Fitting
Very informative. I couldn't fault the tutor - very helpful. Have an increased understanding of work top jigs and how to start off.
Mr Grand, Stoke-On-Trent, Kitchen Fitting
Always learning every day and also told plenty of the tricks of the trade. The course was better than I thought it would be - have been on some courses but this was more enjoyable.
Mr Fuller, Cheshire, Kitchen Fitting
Enjoyable and very interesting using different tools. I didn't know anything about routing and jigs so enjoyed it. I feel more confident to complete a kitchen fitting job and know I can ring for support if needed. I would recommend this course because it was an enjoyable week, good tutor, and always felt comfortable and not under pressure.
Mr Edwards, Stoke-On-Trent, Kitchen Fitting
Learned a lot about kitchen fitting - tips and tricks from experienced tradesmen valued. I learned a lot and will definitely recommend the course.
Mr Wilkes, Stoke-On-Trent, Kitchen Fitting
I have learned so much in such a short time.
Mr Murray, Liverpool, Kitchen Fitting
Although I have fitted my own kitchen, the course deals with sorting little problems out and most important how to fit those important worktops. The tutor was very friendly. Good sense of humor but serious when needed. You can never feel too confident but I feel confident enough to have a go.
Mr Lopes, West Yorkshire, Kitchen Fitting
Some good tips on how to fit a kitchen. Very satisfied with course contents. The tutor was very knowledgeable; anything I asked I was given an explanation. The course increased my confidence 100%.
Mr Hynes, Stafford, Kitchen Fitting
I had no understanding before the course. Now I feel very confident and understand al aspects. I could not fault the tutor. He knew everything about the course and was very friendly and helpful. He was very good; with his knowledge the course felt comfortable and relaxed. Learned loads.
Mr Copeland, Stoke-On-Trent, Kitchen Fitting
Having been made redundant this course was valuable to me as part of retraining in the profession that I wish to take up. I would recommend this course because it would be valuable to any would-be kitchen fitter. I've done two courses here and thoroughly enjoyed both.
Mr Edwards, Staffordshire, Kitchen Fitting
I already had an insight into carpentry but things I was not sure about was put right by the tutor. I was already confident but now am even more confident. I would definitely recommend this course.
Mr Salmon, Stoke-On-Trent, Carpentry
Didn’t think I would be able to do as much as I could in 5 days, Very good basic knowledge after doing this course and very useful tips and ideas given throughout the course
Linda Banks, Stoke-on-Trent, Carpentry
As I am starting or trying to start my own female property maintenance company this course was invaluable, excellent knowledge and high quality tutoring, Lee was very competent down to earth and made me feel very relaxed. He treated me as an equal and let me make and rectify my own mistakes not at all patronising and i feel confident that if I had a problem I could ring the training centre for help! Thanks Lee.
Janine Owen, Stoke-on-Trent, Carpentry
The tutor was very approachable. I feel fully confident to complete a carpentry job.
Mr Salt, Stoke-On-Trent, Carpentry
Came away with more knowledge and experience than I anticipated, the tutor had time for everyone and nothing was too much. More tutors like the one we had on the course and the industry will grow. He is a credit
Mr Baskerville, Carpentry
Interesting, fun and learned new techniques and increased confidence. The tutor had excellent knowledge and was very approachable.
Mr Beeston, Carpentry
I want to go further with joinery so it was very good as it gave me experience. There's a lot more to carpentry than I thought. I learnt a lot this week. The tutor was easy to approach because he understood you were training. I will definitely recommend this course as it is great to give you an opportunity.
Mr Hemmings, Carpentry
A very good investment because it gives me more experience with my collage work at Newcastle. I would definitely recommend this course.
Mr Watson, Carpentry
A week was just right and the tutor was very good and hands on. All the help you needed was there
Mr Lowe, Carpentry
The course was well organised. The tutor was very knowledgeable. I would recommend this course - it is worth every penny.
Mr Wild, Cheshire, Bricklaying
The course tutor was very knowledgeable, approachable and was always available throughout the course. I would definitely recommend this course to others.
Mr Fox, Stoke-on-Trent, Bricklaying course
The course was very valuable and the course content was excellent. I don't think that we could get a much better tutor.
Mr Mould, Staffordshire, Bricklaying Course
The course was better than I thought it would be and it has increased my knowledge and confidence.
Mr Hawkins, Stoke-on-Trent, Bricklaying Course
The course was fairly intensive, lots of practical experience which is what I wanted. I feel confident to tackle a small wall now. There was a lot of practical practice.
Mr Forrester, Stafford, Bricklaying
The course was a valuable investment of my time. We covered lots of things in a short period of time. I would definitely recommend this course to others.
Mr Price, Wrexham, Bricklaying
I thought the duration of the course was just right. I my understanding of the subject has been considerably increased. I would definitely recommend this course to others.
Mr Lowe, Staffordshire, Bricklaying
I now feel confident as I know the proper way of how to do bricklaying. I would definitely recommend the course as you get a qualification.
Mr Liddell, Bricklaying
It taught me some basics about bricklaying and what it's like and also if I want to do it in the future. I think it's worth anyone doing because it gives them an idea what bricklaying is like and if it's for them. In general I thought the course was very worth while.
Mr Scott, Staffordshire, Bricklaying Course
Learned a great deal in the time I've been on the course and would say it was time well spent. I've enjoyed it and learned a great deal and would recommend it to others.
Mr Cartwright, Stoke-On-Trent, Bricklaying Course
Good investment of my time; prior to his I had no bricklaying knowledge. Everything was fully explained, any problems, just ask. The tutor was thoroughly available because he was there all day every day. I would definitely recommend this course because it was useful to me.
Mr Plimmer, Staffordshire, Bricklaying Course
I would definitely recommend this course to others.
Mr Harrod, Bricklaying
Well worth the time spent, it was just right and well organised. A week for the course was just right, I am self employed so I could rearrange work so I didn't lose any client. We were showed the basics to brickwork everyone needs repairing. It gives you the confidence to go out and do it. Would definitely recommend the course.
Mr Hancock, Bricklaying
The tutor was very approachable and explained everything very well. Would definitely recommend the course.
Mr Binns, Bricklaying
Very good, they explained about different papers and the different adhesives to use. I now understand about painting and decorating I learnt things you don't learn in manuals. I would recommend this course, ideal if they want to go into painting and decorating.
Mr Doolan, Painting and Decorating
Obtained knowledge on Painting and Decorating I did not know. Gave me my first experience of putting up wallpaper. Would definitely recommend it, if you have no knowledge on the subject you will learn some valuable knowledge.
Mr Smith, Painting and Decorating
We learned the right things; everything was explained that you needed to know. I now feel confident to deal with customer queries and would definitely recommend the course to others. It's a good trade to learn.
Mr Hunt, Painting and Decorating
I have now learnt the proper way of painting and decorating. The tutor was excellent and very helpful. Would definitely recommend the course. It is very valuable
Mr Lovatt, Painting and Decorating
The course has been very valuable to me because of the information and practical experience I have gained. Because of the course I picked up some very valuable information and tips to help me in my career. The tutor was extremely approachable; I didn't feel intimidated by him at all and could ask him about any aspect of the job. I thought the tutor and facilities were excellent. A great start whatever career you choose.
Mr Proffitt, Stoke-On-Trent, Painting & Decorating Course
Tutor has years of experience. Always best to learn from someone who has plenty of knowledge to pass on to you. I found the tutor very informative and understanding and would not hesitate to tell others about Construction Skills College. So much to learn and gain more experience.
Mr Johnson, Stoke-On-Trent , Painting & Decorating Course
The course covered all aspects of the skill of painting and decorating from prices, materials to use and apply the procedure. The old tips were invaluable. The tutor was a friendly bloke and his customers were satisfied.
Mr Brooks, Stourbridge, West Midlands, Painting and Decorating Course
The course covered everything, very good presentation; I learnt all the basic skills to build on. The tutors experience and tips that he passed on was invaluable.
Mr Chatfield, Stoke-on-Trent, Painting and Decorating
All elements of the course were relevant even if it was something which I already knew – it just confirmed if I was doing it the right way, all aspects were covered… if there was any specific information that I required the instructor was able to answer my questions, very experienced and has a wealth of knowledge to draw on, always available to give advice and instruction.
Mr Parry, Stoke-On-Trent. Painting & Decorating Course
As training was on a house I gained more experience which was useful, I needed help with papering around windows which was explained cleanly… very experience tutor, gave top tips.
Ms Sargeant, Stoke-On-Trent. Painting & Decorating Course
Didn’t think I’d learn as much as I did, it’s a nice environment, I learned a lot and it was explained well… the tutor helped with whatever you needed, nice and friendly, went through things a couple of times.
Mr Danby, Telford. Painting & Decorating Course
I only had the basic skills, learned a lot of new ones, good way to start and get confidence, eye opener… the tutor was very knowledgeable, always willing to answer questions.
Mr Ward, Birmingham. Painting & Decorating Course
I had no previous experience so I know more now and have more confidence… the tutor knew about everything I asked him, easy going, nice to talk to.
Mr Brown, Birmingham. Painting & Decorating Course
I am very pleased that we did it in a house rather than sit in a classroom, the content of the course is very good, I am very pleased that I attended this course and met different people… the course tutor is very understandable, you can ask him any question, very approachable in every case, he has explained everything through the course.
Mr Curtis, Birmingham. Painting & Decorating Course
Very good, always plenty of work to do… the tutor went through all aspects of the job.
Mr Barker, Stoke-On-Trent. Painting & Decorating Course

